Returns & Exchanges

At Zimaya Perfumes, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy, we offer a 14-day return window for unopened and unused products in their original packaging.

1

Initiate Your Request

Contact our customer support team via email with your order number and reason for return to receive a Return Authorization code.

2

Pack Securely

Place the unused perfume bottle in its original designer box and use protective padding to ensure the item is not damaged during transit.

3

Ship the Item

Affix the provided return label or ship the package through a trackable courier service to our distribution center.

4

Quality Inspection & Refund

Once our specialists verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing