Frequently Asked Questions

Everything you need to know about your luxury fragrance experience.

Are Zimaya perfumes long-lasting?

Yes, our fragrances are formulated with high-quality essential oils and Eau de Parfum concentrations to ensure exceptional longevity and sillage throughout the day.

How long does shipping take?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery times vary depending on the destination.

Do you offer returns or exchanges?

We accept returns on unopened and unused products in their original packaging within 14 days of delivery. For hygiene reasons, we cannot accept returns on bottles that have been sprayed.

Are your fragrances vegan and cruelty-free?

Zimaya is committed to ethical beauty. Our perfumes are 100% cruelty-free and do not contain any animal-derived ingredients.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How should I store my perfume to maintain its quality?

To preserve the integrity of the scent, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations.